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FAQ's

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Shipping & Returns

Are Jazz Beauty products suitable for sensitive skin?

Absolutely! All products are dermatologist-tested and formulated without common irritants like parabens, sulfates, and synthetic fragrances. Our Radiant Skincare line is specifically designed with sensitive skin in mind. However, always patch test new products on your inner arm before full application.

How do I find my perfect foundation shade?

Use our Virtual Shade Finder tool on product pages, or contact our Beauty Advisors for personalized matching. We offer 43 shades across warm, cool, and neutral undertones. If you're between shades, we recommend going lighter—it's easier to build coverage than lighten.

Are your products cruelty-free and vegan?

All Jazz Beauty products are 100% cruelty-free and Leaping Bunny certified. Most products are vegan, though some contain beeswax or carmine. Vegan status is clearly marked on each product page.

How long do your makeup products last?

Foundations and concealers: 12-18 months after opening. Powder products: 2 years. Mascara: 3 months. Lipsticks: 18-24 months. Always check the period-after-opening symbol on packaging.

What's your return policy?

We offer 30-day returns on unopened products and exchanges on opened products if they caused irritation (with dermatologist note). See our Return Policy for full details.

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